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Instructional Videos

Sometimes, watching videos makes more sense than flipping through a handbook. Videos provide step-by-step instructions and visual aids, making them easier to follow. Plus, they allow you to pause, skip around, and change the speed, providing more learning flexibility. Our list of instructional recordings includes general pioneer mini split tech support guides, various how-tos, and mini split installation videos. Find a video tutorial that meets your needs so that you can learn more about your mini split system in a fun way.

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Manuals & Brochures

Manuals and brochures provide written guides and informational facts about your device. No matter the type of mini split you buy, ducted air handler, ceiling cassette, or standard wall mounts all systems come with manuals. Our digital portfolio of brochures provides you with an easily accessible library of guides. It includes information on different mount systems, equipment diagrams, and various instructional brochures.

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Frequently Asked Questions

Expand your knowledge of mini split systems with answers to common questions and more. Although one of the most user-friendly heating and cooling systems available, mini splits are still high-tech pieces of equipment with some complicated mechanics.

Our various questions and answers cover all the essential information regarding Pioneer HVACs and heat pump systems. Explore our accumulated frequently asked questions to find answers to some of your burning queries.

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Resources

Additional Support

Need more help? Explore our support resources for quick answers about shipping, returns, warranty coverage, and more—right at your fingertips.

Help Center

Find answers to common questions, product info, and support resources in our Help Center—available 24/7 to assist you.

Warranty Policy

Learn about our product warranty coverage, terms, and how to request service if your unit needs repair or replacement.

Shipping & Delivery

Get details on shipping methods, estimated delivery times, and how to track your order from our warehouse to your door.

Returns & Refunds

Need to make a return? Review our easy return process, eligibility requirements, and refund timelines here.

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