Welcome to our online HVAC Super Store! (800) 243-0340

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CUSTOMER SERVICE

SHIPPING & DELIVERY

Due to the heavy and bulky nature of the products we sell, usually exceeding 150 Lbs, each shipment will be carefully palletized and shrink wrapped for a safe shipment. We only use well known common carriers and LTL freight companies for our shipments, such as FedEx Freight. Shipments, weighing less than 150 Lbs may be shipped by FedEx other other express ground service companies. Deliveries take place usually within 5 to 10 days of leaving our warehouse in South Florida. Someone must be available to receive the delivery upon arrival, or additional delivery charges may incur. We do not provide lift-gate service. All shipments usually leave our shipping center the next day after the order is confirmed. We provide full shipping details and tracking information via email. It is imperative that we have your valid phone number in the file, for the truck driver to call in case of delivery difficulties. Please always provide clear adress and a phone number when checking out.

PRIVACY & SECURITY

Our web site is secured with a Starfield Technologies Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. We do not sell or let others borrow your data. All information you enter will be solely used for processing your orders and if necessary by one of our staff members for contacting you for shiping or payment arrangements or other proper suggestions.

RETURNS & REPLACEMENTS

We offer a generous 30 day return policy for all of our products. Please contact us for returns within the immediate 30 day period, following your purchase for an RMA number and other instructions to return the equipment. Returned equipment is to be shipped freight prepaid and insured by the buyer and must be re-packed in its original condition and in its original packaging, and be in the same exact shape and condition as received. Once installed, the equipment can not be returned. Additionally, we will refund only the purchase price minus the original freight cost, any third party fees and charges, and our standard non-negotiable 20% restocking fee.

ORDERING

Orders placed online at our web site are always processed immediately and usually shipped the next day. We check each order and may contact you if we notice any irregularities, such as any system matching issues. Please always assure to leave a phone number and an email address we can reach you. We are open Monday through Friday of every week of the year, except offical US holidays. If in any doubt, you may always call, email or use our online chat to help you select and order the right equipment.

PAYMENT PRICING, & PROMOTIONS

Payments for your purchases must be processed through any of the accepted payment methods available at our automated and secure checkout system. Pricing shown is our net and deeply discounted pricing, excluding freight and any applicable Florida sales tax (sales tax is applicable for shipments to addresses within Florida only). From time to time, we run pricing specials and other promotions. To take advantage of such discounts, a promotional coupon code must be entered at checkout. System will automatically calculate the appropriate discounts.We encourage you to subscribe to our mail lists to receive timely notifications from us regarding our promotions as well as other information regarding our product line. For large project sales, distributorship inquiries and export business please contact us.

VIEWING ORDERS

You can access your pending and past orders and review their status at any time by clicking the link on the bottom of our homepage called "Orders and Returns". You will need to enter the required and related information to view this information.

UPDATING ACCOUNT INFORMATION

You can update your adress, phone or other personal information, at any time by clicking the link on the top of our homepage called MY ACCOUNT. You will need to sign into your account using your username and password.

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